FAQ's
Frequently Asked Questions
Find answers to the most commonly asked questions about orders, shipping, payments, and products at Ikatan.
What products does Ikatan offer?
Ikatan offers handcrafted Ikat sarees, fabrics, dupattas, stoles, and curated handloom collections inspired by Indian weaving traditions.
Are your products handmade?
Yes. Many of our products are handcrafted by skilled artisans and weavers using traditional weaving techniques.
Do you offer free shipping?
Yes, we offer free shipping across India.
Do you ship internationally?
Yes, we ship worldwide through reputed international courier partners.
How long does delivery take?
Domestic orders are generally delivered within 3–10 business days after dispatch. International delivery timelines vary depending on the destination country.
How can I track my order?
Once your order is shipped, tracking details will be shared via email or SMS.
Is Cash on Delivery (COD) available?
Yes, COD is available in India for eligible orders up to ₹30,000.
Can I cancel my order?
Cancellation requests must be made within 24 hours of placing the order.
Do you accept returns or exchanges?
Please refer to our Return & Exchange Policy page for detailed information regarding returns, exchanges, and eligibility.
Will the colors look exactly the same as shown online?
We try our best to display product colors accurately. However, slight variations may occur due to lighting, photography, and screen settings.
How should I care for handloom products?
We recommend dry cleaning or gentle hand washing depending on the fabric type. Care instructions may vary by product.
How can I contact Ikatan?
For any assistance, please contact us at:
support@ikatan.in
